Frequently Asked Questions

  • When Will I Get My Edited Photos and Video?
    Photos – Always at 5pm the day after your shoot. 9am and Noon Rush Orders are available when booking. ( $39 for Noon Rush and $69 for 9am Rush )

    Video – Bronze, Silver, Gold and Platinum package video is delivered by 5pm the day after you receive your photos. (Video is a combination of actual drone footage and your edited photos)

    Virtual Walkthrough Video – (100% Video) For simple shoots, (less than 2000 sq ft) I can almost always deliver at 5pm the day after your shoot. For larger or luxury homes with lots of details to feature, edited video goes through at least 2 in-house revisions, so plan on 5pm the 2nd day after your shoot.
  • How Are My Real Estate Photos and Video Delivered?
    Oh….. I am Happy you asked! I have been constantly fine tuning and improving this for decades. There is already a TON of work for a real estate agent to get a property listed, so I’ve worked closely with my regulars over the years to make this part as efficient as possible.
    1. Photos: Delivered in 3 different sizes. (MLS Ready, Full Sized and Customizable)
    2. Video: Original Video (formatted for all Social Media Platforms)
    3. Marketing Kit!
  • Professionally Designed Website
  • Real Estate Specific Flyers, Reels, Posts and Video
  • Perfect for Social Media and Print
  • Branded Specifically to YOU!
  • How Do I Customize My Media Kit? (Listing Site, Social Media Videos and Posts…etc)
    Get the most out of your photos and video by watching this helpful tutorial: How to Use Your Media Kit
  • Do You Do More Than Just Drone Photography and Video?
    Yes!!! Although I was one of the first in the nation to get a drone pilots license, I had already been doing traditional photography and video for nearly 2 decades in the Santa Barbara, California area.
  • Payment? Do You Require a Deposit?
    No, I send an online invoice, payable by debit or credit card, after I send for you to view your finished photos and video. (Due upon receipt, unless you make prior arrangements for me to finance your shoot at 10% per 30days) After payment in full, I send a link to
  • Who Will Take My Photos and/or Video?
    All Photography and Video is captured by owner/operator Charlie Halsell with over 20yrs experience. (You never have to wonder who will show up or how much experience they have)

    “One of the main reasons we picked our relator was because of the pictures Boulder Drone did on a house she previously sold. We wanted the best and Charlie is truly the best! The pictures of our home were incredible! He even took the time to time an aerial of our family.”
    Jordan Borowski – Seller in Erie, Colorado

  • What is the Cost of Your Services?
    All of my Residential Real Estate Pricing can be found HERE.
    For Commercial Real Estate projects and the increased time on site and editing, it is generally about twice the cost of my Residential Real Estate Pricing. Please email me with the details of your shoot at charlie@boulderdrone.com for an accurate quote on all commercial shoots.
  • How Long Will Our Session Take?
    Bronze and Silver Packages take 45min to an hour on site.
    Gold and Platinum take about 1.5 to 2.5 hours. (book 2 adjoining time slots)
    Aerial photos only takes about 30min.
    Aerial photos and video takes about 1 hour.
    Virtual Walkthrough Videos take 1 – 3 hours depending on the size of the home.
  • Do You Backup Images and Video for Protection?
    Yes!!! I never delete a single photo or video and create a permanent folder just for you. It is best to bookmark the Dropbox link I send you so you can access your media 24 hours a day, but you can contact me 5 years after your shoot and I can re-send you it in a flash!
  • Do I Have to Pay Again if I Want to Use my Photos or Video After My Listing Has Ended?
    Aw shoot heck No! This is uncommon and therefore one of my more competitive features. You can not give or sell my images or video to another person or entity, but may use them for your own online or print marketing for-e-Ver!!!
  • What is Your Rescheduling/Cancellation Policy?
    An empty time slot for me is like an empty hotel room, it is ready and set aside for you whether you show up or not. The best way to avoid rescheduling/cancellation fees is:
    1. Wait to book until you are positive the property will be ready.
    2. Give me as much notice as possible. (No reschedule/cancellation fee if your time slot re-books.)
    See my full Cancellation Policy HERE.